La Casa Del Cubano Full Money-Back Guarantee. It makes the difference.
La Casa Del Cubano’s goal is for you to fully enjoy your cigars, humidors and cigar accessories. You must be fully satisfied with every cigar, humidor and cigar accessory, the our price and service or you get a full refund of the merchandise price. No questions asked. Here’s how we unconditionally guarantee your purchase. When you receive the product you have one week to determine if you are satisfied. If you are not fully satisfied with the product, price, or our service for any reason, then simply contact us at sales@LaCasaDelCubano.com and a Return Merchandise Authorization (RMA) Number will be provided. Place this RMA number on the shipping box and send it back to us. A full credit of the merchandise purchase price, will be issued upon us receiving it. It’s that simple.
Products Damaged during shipment.
If you receive an order that was damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on the carrier who delivered the box) and report it. After reporting the damage to the carrier contact us . We will promptly replace the shipment free of any charges to you.
Our guarantee is that if you are not happy with your purchase, send it back and we'll give you a refund. It's that easy and how confident we are of the products we sell at La Casa Del Cubanos! We stand behind every single product that we sell.